Client Management Leadership Success

Client Management   Leadership Success Author Ray A Hargrove-Huttel
ISBN-10 9780803622425
Release 2008-11-10
Pages 380
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Prepares students to meet the challenges of setting priorities, delegating, and assigning nursing tasks and managing clients and nursing staff.



Client Management and Leadership Success A Course Review Applying Critical thinking to Test taking

Client Management and Leadership Success  A Course Review Applying Critical thinking to Test taking Author CTI Reviews
ISBN-10 9781478459408
Release 2016-10-16
Pages 45
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Facts101 is your complete guide to Client Management and Leadership Success, A Course Review Applying Critical thinking to Test taking. In this book, you will learn topics such as as those in your book plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.



Effective Client Management in Professional Services

Effective Client Management in Professional Services Author Jack Berkovi
ISBN-10 9781317145622
Release 2016-04-29
Pages 376
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How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management ModelTM to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management IndexTM which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management ProfileTM.



Leadership Conversations

Leadership Conversations Author Alan S. Berson
ISBN-10 9781118551868
Release 2013-01-04
Pages 320
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Conversation techniques and tools that can help strong managers become great leaders Often the very same skills and traits that enable rising stars to achieve success "tenacity, aggressiveness, self-confidence" become liabilities when promoted into a leadership track. While managers' conversations are generally transactional and centered on the task at hand, leaders must focus on people, asking great questions and aligning them with the vision for the future. Leadership mindsets and skills can be developed, and Leadership Conversations provides practical guidance for connecting with others in ways that transform each interaction into an opportunity for organizational and personal growth. Identifies four types of conversation every leader must master: building relationships, making decisions, taking action, and developing others Provides an action plan for boosting your personal leadership potential, as well for developing leadership skills in others Draws on the authors' rich experience coaching and working with leaders at a wide range of organizations, including NASA, the U.S. Navy, intelligence agencies, Boeing, Gillette, Bausch & Lomb, and Georgetown University Leadership Conversations is required reading for both high-potential managers looking to make it to the next level and leaders looking to develop their people.



Program Management Leadership

Program Management Leadership Author Mark C. Bojeun
ISBN-10 9781466577091
Release 2013-12-11
Pages 226
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This is not another how-to guide for program managers or another reiteration of the Project Management Institute’s standards for program management. Instead, Program Management Leadership: Creating Successful Team Dynamics examines various leadership approaches and illustrates the value of effective leadership styles in Program Management for achieving program and project success. Identifying critical success factors specific to program management, the book focuses on effective leadership styles and the power of teamwork in exceeding expectations. It starts by examining various leadership styles and traits—providing helpful insights on the tough choices leaders are often forced to make. It describes effective methods to help leaders work with stakeholders and team members to set visions and objectives so that program goals are achieved with greater frequency. Next, the book further examines teams and explains how to bring people from various experience levels, geographic diversity, and cultural backgrounds together setting aside their own personal objectives and instead working towards a common goal and vision. Presenting recent research on leadership, it highlights the situational factors that leaders face and offers approaches enabling leaders to modify their style from one based on personal choice to one that can adapt to overcome the challenges that will arise. From there, the book describes how to build and maintain a High Performing Team (HPT). It also describes how to instill a competitive spirit and culture of cooperation and mutual respect in your team to make sure your team remains focused on the right things. This book is an ideal resource for anyone who understands the value of the tools provided by PMI® and is searching for the factors that separate good program and project managers from truly great ones. If you are focused on self-actualization and continuous improvement, then this is the book that can help drive your program initiatives to the highest possible standards.



Managing at the Leading Edge Navigating and Piloting Business Strategy at Critical Moments

Managing at the Leading Edge  Navigating and Piloting Business Strategy at Critical Moments Author Tom Rose
ISBN-10 1259863042
Release 2017-04-28
Pages 272
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Learn how to “navigate and pilot” your organization to success with this groundbreaking strategy guide that compares running a business to high performance seamanship and nautical exploration. Managing at the Leading Edge provides the tools and methods you need to launching your strategy quickly and nimbly—the only way to seize and hold the competitive edge in business today. The book is anchored by research conducted by the author’s company AchieveForum which surveyed 1,200 first, middle and senior level leaders, resulting in data that significantly shaped the implementation of the principles of navigating and piloting in organizations today and explored in detail in this book. Throughout the book, the author uses the nautical metaphor of navigating and piloting to illustrate the most effective methods for maintaining staff readiness for organizational change initiatives, building a culture of engagement, and avoiding threats to the alignment of organizational capabilities. Managing at the Leading Edge also outlines the roles leaders must play as initiatives are rolled out and executed, as well as the psychological and mental abilities for seeing initiatives through to completion.



Managing Client Care

Managing Client Care Author Elizabeth F. Wywialowski
ISBN-10 0323024823
Release 2004
Pages 415
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Providing a focus on the knowledge and skills needed to become a successful first-line manager, this unique text emphasizes successful client care by addressing the role of nurses in managing quality and the available resources needed. It also discusses each of the essential components of the manager of care role, as well as the basic or core competencies required of staff nurses inherent in the direct care of clients. Thoroughly revised and updated, this 3rd edition reflects the numerous changes related to evolving management concepts - including understanding the health care system, using personal strengths most effectively, and nurturing professional integrity. Content focuses on client care management, rather than staff management, to go beyond basic management concepts and help those whose role will be managing quality client care. Essential theoretical information is covered with an emphasis on practical application. Application Exercises at the end of each chapter challenge readers to apply what they've just learned. A brief clinical situation is followed by questions or commands to describe the solution, based on what was learned in the chapter. Critical Thinking Scenarios at the end of each chapter give readers a short case study to consider and questions to test their application of knowledge. A competency-based format is applied throughout and is based on a research study that identifies clinical management skills needed by beginning staff nurses. Objectives and Key Concepts at the beginning of each chapter provide readers with a glimpse at important information contained within. Key concepts are also shown in boldface upon first mention in that chapter. Cartoons are provided throughout to keep readers more actively interested in the text content. Terrorism readiness and disaster management content has been added to prepare readers for today's most relevant issues. The chapter on Understanding the Context of Health has been thoroughly revised to offer readers a glimpse into the heart of the business of health care. New content in this chapter includes economic and political ties to seamless health care, nursing informatics, and technology in practice. The latest issues facing staff nursing are covered - including content on staff shortages, mandatory overtime, agency nurses/temps, self-preservation, and continuing education. Revised and updated instructor's resources are now located online for added flexibility.



Effective Client Management in Professional Services

Effective Client Management in Professional Services Author Mr Jack Berkovi
ISBN-10 9781472407986
Release 2014-12-28
Pages 376
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How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model™ to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index™ which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile™.



Managing Leadership

Managing Leadership Author Y C Halan
ISBN-10 9788120791862
Release
Pages
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"Reasearches on leadership roles and styles have proved that there are no born leaders, as leadership, no longer, is believed to be a God-given gift. It can be acquired, as it requires certain competencies and skills which can be developed in a person. This book provides a comprehensive guide to attain the qualities of a leader and having attained, manage effectively. "



Leading Complex Projects

Leading Complex Projects Author Dr Kaye Remington
ISBN-10 9781409459231
Release 2012-09-28
Pages 364
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Leadership in projects has been under-represented in many of the most influential project methodologies, where the focus has been on management and process. The importance to project success of key roles such as project board member, executive sponsor, project manager, client representative or team leader, increases exponentially with the scale and complexity of the project. Kaye Remington's Leading Complex Projects draws on original, empirical research into successful leadership of complex projects, including 70 in-depth interviews with people, across a broad range of industries, selected for their roles in guiding complex projects towards successful outcomes. The book, structured around the major themes from the interviews, explains and applies emerging best-practice in a coherent and focused way. A potent combination of wisdom from leaders in practice and the latest knowledge from many fields of research will engage experienced practitioners, as well as those who are teaching and researching projects, complexity and leadership.



Product Leadership

Product Leadership Author Richard Banfield
ISBN-10 9781491960578
Release 2017-05-12
Pages 256
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In today’s lightning-fast technology world, good product management is critical to maintaining a competitive advantage. Yet, managing human beings and navigating complex product roadmaps is no easy task, and it’s rare to find a product leader who can steward a digital product from concept to launch without a couple of major hiccups. Why do some product leaders succeed while others don’t? This insightful book presents interviews with nearly 100 leading product managers from all over the world. Authors Richard Banfield, Martin Eriksson, and Nate Walkingshaw draw on decades of experience in product design and development to capture the approaches, styles, insights, and techniques of successful product managers. If you want to understand what drives good product leaders, this book is an irreplaceable resource. In three parts, Product Leadership helps you explore: Themes and patterns of successful teams and their leaders, and ways to attain those characteristics Best approaches for guiding your product team through the startup, emerging, and enterprise stages of a company’s evolution Strategies and tactics for working with customers, agencies, partners, and external stakeholders



The Leadership Challenge

The Leadership Challenge Author James M. Kouzes
ISBN-10 9781118281963
Release 2012-06-18
Pages 416
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The 25th anniversary edition of the bestselling business classic, completely revised and updated For more than 25 years, The Leadership Challenge has been the most trusted source on becoming a better leader, selling more than 2 million copies in over 20 languages since its first publication. Based on Kouzes and Posner's extensive research, this all-new edition casts their enduring work in context for today's world, proving how leadership is a relationship that must be nurtured, and most importantly, that it can be learned. Features over 100 all-new case studies and examples, which show The Five Practices of Exemplary Leadership in action around the world Focuses on the toughest organizational challenges leaders face today Addresses changes in how people work and what people want from their work An indispensable resource for leaders at all levels, this anniversary edition is a landmark update and must-read.



Developing Multicultural Leaders

Developing Multicultural Leaders Author F. Muna
ISBN-10 9781137104649
Release 2011-07-25
Pages 234
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The authors identify three stages of leadership development:early ingredients for success starting from childhood;paths that current and aspiring leaders should follow once they start a career; and what leaders should doexceptionally well to become and remain outstanding in organizations operating in multicultural environments.



The Chimp Paradox

The Chimp Paradox Author Steve Peters
ISBN-10 9781101610626
Release 2013-05-30
Pages 368
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Your inner Chimp can be your best friend or your worst enemy...this is the Chimp Paradox Do you sabotage your own happiness and success? Are you struggling to make sense of yourself? Do your emotions sometimes dictate your life? Dr. Steve Peters explains that we all have a being within our minds that can wreak havoc on every aspect of our lives—be it business or personal. He calls this being "the chimp," and it can work either for you or against you. The challenge comes when we try to tame the chimp, and persuade it to do our bidding. The Chimp Paradox contains an incredibly powerful mind management model that can help you be happier and healthier, increase your confidence, and become a more successful person. This book will help you to: —Recognize how your mind is working —Understand and manage your emotions and thoughts —Manage yourself and become the person you would like to be Dr. Peters explains the struggle that takes place within your mind and then shows you how to apply this understanding. Once you're armed with this new knowledge, you will be able to utilize your chimp for good, rather than letting your chimp run rampant with its own agenda.



Management and Machiavelli

Management and Machiavelli Author Antony Jay
ISBN-10 UOM:49015002047331
Release 1994
Pages 273
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In this revised edition of his 1967 bestseller, Jay revisits the corporate universe and once again tries to make sense of it all. With the clear vision of a historian and political scientist, he assesses the nature and behavior of corporate princes and commoners based on principles of ancient government.



Project Management The Secrets of Success

Project Management  The Secrets of Success Author Philip R. Moncrief
ISBN-10 9781462833399
Release 2005-01-07
Pages 326
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Project Management is a broad subject and there have been many excellent books written on the subject. Some are encyclopedic in content. This book is not. Project Managers have little free time and they don’t generally spend it reading books on Project Management. Project Management – The Secrets of Success is a book of important topics and guidelines for the Project Manager - a book that can be read while traveling or referred to as an issue arises. Project Management is THE critical skill in the engineering and construction world. Most Presidents and senior managers of engineering and construction companies are former project managers. Even in the Owner organizations, excellent project managers position themselves for senior management roles. Why? Because managing a project is fundamentally business management – starting, staffing, running and shutting down a business - excellent preparation for company management. Project Management can be boiled down to 10 Project Management Commandments. Following these ten commandments alone will not make a Project Manager successful; but, poor performance in any of these areas usually results in failure. 1. Safety – first, last and always 2. Contract – know it – follow it 3. Quality – good jobs have high quality 4. Schedule – no excuses 5. Basic Project Data – verify, then use 6. Be Completion Driven 7. Quantities – manage them 8. Money – guard it – ours or the Client’s 9. Lead – clearly show the way 10. Client Relationship – you have the responsibility Project Management – The Secrets of Success expands each of these topics in detail. The book is not a primer on Project Management; it builds on the knowledge of experienced Project Managers and provides them guidelines and coaching to improve project performance. Project Management – The Secrets of Success also discusses the skills necessary to become an excellent Project manager. They include: · Leadership - giving proper direction and following progress on a detailed level. · Insight – being able to understand the status and direction of a project from limited data – relying on experience and intuition to root out problems. · Consensus building - seeking alignment from your team and with your Client. Getting all needed input before making decisions. · Communication skills including oral reporting, written communications and presentation skills. · Building excellent Client relationships. · Project risk - how to recognize it and how to mitigate it. · How to keep a project on schedule. · Project costs - understanding them in detail and monitoring and correcting poor cost performance. · Knowledge of contracts - what the key issues are and how to roll down the prime contract terms to subcontractors and vendors. · Understanding construction and being able to drive engineering, design and procurement to support the field. · Knowing and championing Safety - in design and in execution. · Being an outspoken advocate for Quality. Every experienced Project Manager will benefit from the lessons of Project Management - The Secrets of Success.



Investment Leadership and Portfolio Management

Investment Leadership and Portfolio Management Author Brian D. Singer
ISBN-10 0470543337
Release 2009-09-29
Pages 210
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An industry leader candidly examines the role of investment leadership in portfolio management Investment Leadership & Portfolio Management provides a top down analysis of successful strategies, structures, and actions that create an environment that leads to strong macro investment performance and rewarding investor outcomes. By examining how to manage and lead an investment firm through successful investment decision-making processes and actions, this book reveals what it will take to succeed in a radically changed investment landscape. From firm governance and firm structure-for single capability, multi-capability, and investment and product firms-to culture, strategy, vision, and execution, authors Brian Singer, Barry Mandinach, and Greg Fedorinchik touch upon key topics including the differences between leading and managing; investment philosophy, process, and portfolio construction; communication and transparency; and ethics and integrity. Leadership issues in investment firms are a serious concern, and this book addresses those concerns Details the strong correlation between excellence in investment leadership and excellence in portfolio management Written by a group of experienced professionals in the field, including the Chairman of the CFA Institute Board of Governors Understanding how to operate in today's dynamic investment environment is critical. Investment Leadership & Portfolio Management contains the insights and information needed to make significant strides in this dynamic arena.